Frequently Asked Questions - Paw Perfect Co

Orders are processed within 1–3 business days.
USA: 5–8 business days.
International: 10–20 business days.

We offer a 7-day return & replacement for unused, undamaged products in original packaging.
Custom-sourced products are non-returnable unless defective or damaged on arrival.

Yes! We provide product sourcing, purchasing assistance and quality checks. Send us the product link, photo or details, and we will provide a quote within 24 hours.
We specialize in pet supplies and small home goods, and do not source prohibited or counterfeit items.

Regular orders: can be canceled within 12 hours.
Custom-sourced orders: cannot be canceled once confirmed and procured.

Once shipped, you will receive a tracking number via email. You can track your order on our website or the carrier’s official site.

Contact us within 7 days with photos of the item and packaging.
We will provide a replacement or full refund promptly.

Damage from improper use, intentional harm, negligence or unauthorized modification is not eligible for return, refund or replacement. We reserve the right to deny related claims.

You can reach us via the Contact Us page or email. We typically reply within 24 hours to assist you.