Refund policy

We want you and your pet to be 100% happy. If something isn't right, here is how we handle returns: * **30-Day Guarantee**: You have **30 days** from the date of delivery to request a return. * **Condition**: To be eligible, items must be unused, in the same condition you received them, and in their original packaging. * **Return Process**: * **Defective or Wrong Items**: If the product arrived damaged or we made a mistake, we will cover the return shipping and offer a full refund or replacement. * **Change of Mind**: For non-defective returns, the **buyer is responsible for the return shipping costs**. * **Exclusions**: For hygiene reasons, used grooming tools or opened treats/wipes cannot be returned unless defective. * **Refunds**: Once we receive and inspect your return, we will notify you and process your refund to your original payment method within 5-7 business days.